HELP & SUPPORT
Let us know how we can help you?
How-To-Videos
Quick and simple training videos on how to use CryptoBucks.
Merchant FAQs
Get the answers to your credit/debit card processing, cryptocurrency, and commonly asked questions.
E-Commerce Integration
Full API library available for website, software, and custom CryptoBucks integration.
Contact Us
Need to speak to a human? Contact our dedicated support team!
How-To-Videos
CryptoBucks Sales Flow - Merchant and Customer view
CryptoBucks Sales Flow - Merchant and Customer view
Accept credit cards with CryptoBucks - Swipe, dip, or tap!
CryptoBucks - How to register your business!
CryptoBucks - Manual Entry Card Sale
Void/Refund a card sale
Accept a Crypto Payment - Quick Tutorial!
Merchant FAQs
What is the process for business changes?
(Deposit, legal, officer and etc) Please submit a support ticket to “request business changes” and an email will be sent with the required documentation to complete the change(s).
Who do I contact for equipment training?
Please submit a support ticket to “schedule equipment training” and an email will be sent with the calendar invite to schedule your training.
How do I set up payments for my website?
Please refer to the Developer page for eCommerce payment acceptance.https://cryptobucksapp.com/api-documentation/
I haven’t received my monthly statement; how can I request this?
Please submit a support ticket to “request your monthly statement” and an email will be sent with requested statement attached.
How do I order supplies for my equipment?
Please submit a support ticket to “order equipment supplies” and an email will be sent with the details to complete this order.
I can’t remember my login, how do I reset?
Please open the CryptoBucks App and click on “forgot password” for email instructions and security PIN to reset.
I have questions regarding my monthly statement, who can help me?
Please submit a support ticket for “help with my statement” and Customer Support will contact you.
How long will it take for my account to be set up?
Great question! You can start accepting Litecoin, Bitcoin, Ethereum within 24 hours.
How long before I see money deposited in my account?
Deposit will be issued within 48 hours of your daily settlement.
How do cryptocurrency fees compare to credit card processing fees?
Cryptocurrency fees are much more competitive, typically 50% lower than your traditional Visa, MasterCard Interchange fees.
Can I use my existing banking relationship?
Yes, since CryptoBucks is an Aliant Payments product. You will receive a USD deposit directly to your current business account.
Do I need to be a tech guru to accept crypto?
No, CryptoBucks makes it simple and easy to set up and accept Bitcoin, Litecoin, Ethereum as a form of payment.
How do I add or change user access on CryptoBucksapp?
Please submit a support ticket for “user access” and Customer Support will contact you.
How can I access my virtual terminal?
Please open the CryptoBucks App and provide your credentials.
As a merchant, am I required to receive or hold any actual crypto currency?
No, the CryptoBucks platform receives and processes all cryptocurrency transactions and converts to USD. We do all the work!
Do my customers need to have a digital wallet?
Yes, your customer can utilize most of the digital wallets out there, which can be found online. Here is an example of a secure wallet option: Coinbase.
Are cryptocurrency transactions secure?
Yes, Litecoin, Bitcoin, Ethereum transactions are recorded on the blockchain with multiple confirmations required.
Do I need my own digital wallet?
No, merchants are not required to have their own digital wallets, CryptoBucks does all the work for you.
Can I link my crypto processing account to my current processing?
Yes, CryptoBucks makes it Fasy and Easy to start accepting Litecoin, Bitcoin, Ethereum on your eCommerce site. Visit Developers page.
I am opening an additional location; do I need a new Crypto merchant account?
Please submit a support ticket for “additional location” and Customer Support will contact you.
I can’t remember my gateway login, how do I reset?
Please submit a support ticket to “reset password” and an email will be sent with the reset password link.
My terminal is not working, what do I do?
Please submit a support ticket for “Terminal Issues” and Customer Support will contact you to further assist with the issues.
I am opening an additional location; do I need a new merchant account?
Please submit a support ticket for “additional location” and Customer Support will contact you.
How can I access my virtual terminal?
Please submit a support ticket for “help with my virtual terminal” and Customer Support will contact you.
Where is the deposit for my settled batch?
Please submit a support ticket for “missing deposit” and Customer Support will contact you.
I have questions regarding my monthly statement, who can help me?
Please submit a support ticket for “help with my statement” and Customer Support will contact you.
How do I add or change user access on my gateway?
Please submit a support ticket for “user access” and Customer Support will contact you.
Can I have multiple merchant accounts using the same login?
Yes, you can. For further details contact Customer Support.
I have questions regarding my monthly statement, who can help me?
Please submit a support ticket for “help with my statement” and Customer Support will contact you.
What do I do when I receive a chargeback?
The merchant will have to respond to the chargeback notification and provide the requested information to dispute the chargeback. For further assistance please contact Customer Support.
Contact Us
We Can Help, Send Us a Note
Fill out the form below to Contact our Support Team.
Merchant Support
Customer Service
866-502-4831
customersupport@cryptobucksapp.com
Partner Support
Partner Services
866-638-6103
partnersupport@cryptobucksapp.com
Start Accepting Payments
Fill out the form below to begin your registration process.